Four benefits of a CRM System
As businesses grow and expand, managing customer relationships becomes increasingly important. One effective solution is implementing a customer relationship management (CRM) system. A CRM system can help streamline communication, track sales, and ultimately improve customer satisfaction. Here are some reasons why moving to a CRM system is beneficial to any business: A CRM system allows […]
KPIs to measure the progress of your Digital Transformation
KPIs to measure the progress of your Digital Transformation It’s important to choose the right KPIs to track, as they will vary depending on the specific goals and objectives of the digital transformation initiative. Regularly monitoring and reporting on these KPIs can help organisations track their progress and identify areas for improvement. Below are some […]
Assess your Digital Transformation progress
There are several ways to measure the progress of digital transformation (DX) within an organization. One approach is to track key performance indicators (KPIs) that are directly related to the goals of the digital transformation initiative. For example, if the goal is to improve customer experience, you could track metrics such as customer satisfaction, Net Promoter Score (NPS), and customer retention.
