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There are several ways to measure the progress of digital transformation (DX) within an organization. One approach is to track key performance indicators (KPIs) that are directly related to the goals of the digital transformation initiative. For example, if the goal is to improve customer experience, you could track metrics such as customer satisfaction, Net Promoter Score (NPS), and customer retention.
The measure of customer loyalty and how likely customers are to recommend a company’s products or services to others. It is calculated by asking customers to rate their likelihood to recommend the company.
A measure of how successful a company is at retaining its customers over time. It can be calculated as the percentage of customers who continue to do business with a company over a given period of time.
A measure of how quickly a company can bring new products or services to the market. Time efficiency is a key goal for digital transformation as it can help stay competitive and respond quickly to changes in the market.
This is a measure of how efficiently a company’s processes are running. It can be quantified in terms of cost savings, increased productivity, or other metrics that reflect improved performance.
Digital transformation can also impact the way employees work, and tracking measures such as productivity and satisfaction can provide insights into the effectiveness of these changes.
These are financial metrics that can indicate the overall success of a digital transformation initiative. If the initiative is successful, it should result in increased revenue and market share for the company.
Let us help you…
If you are looking to start a digital transformation journey our team will create a strategy based on your requirements. We’ll make sure all KPIs are geared toward customer satisfaction and prepare your staff towards digitalisation. Get in touch today.
